Privacy Notice

Bitgordo LTD – Registration number ……….
Last updated by March 20, 2021
We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at support@bitgordo.com

When you visit our website bitgordo.com and more generally, use any of our services, we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our services immediately.

This privacy notice applies to all information collected through our services, as well as, any related services, sales, marketing or events.

Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.

WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: we collect personal information that you provide to us.

We collect personal information that you voluntarily provide to use, including the following:

• Personal Information Provided by You.
  We collect your name and date of birth, email address, residential address, telephone numbers, bank account information, occupation, income and other information relating to your financial position, specific documents to verify your identity, information required to determine your suitability to use our service, information about what service you use and how you use those services, information about the activities that you undertake in respect of the services that we offer which includes all transactions and activities on accounts that you have with us, any correspondence between us and you, preference information such as your marketing preferences, IP address and device type and ID, information required to satisfy our legal and regulatory obligations.
• All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information. If you give us personal information about another person, you warrant and represent to us that you are authorised to provide this information to us and you agree to inform that person about how we collect, store, use and disclose the information.

HOW DO WE USE YOUR INFORMATION?

In Short: We process your information for purposes based on legitimate business interest, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

We may use your personal information for the following purposes and you authorise any third party to provide us with your personal information for these purposes as well:

• Verifying any information that we collect about you (whether that be from you or from a third party). This includes, among other things, carrying out checks required to satisfy our obligations under the Anti-Money Laundering and Countering Financing Terrorism Act 2009.
• Assessing your suitability to use our services.
• Providing you with the services that you have requested, providing assistance to you in relation to those services and managing and administering the services provided to you.
• Satisfying any obligation arising from any agreement between you and us.
• Contacting you with information about us, our services and other matters that we think may be of interest to you. You have the right to request that we cancel this service.
• Responding to your queries or any requests that you may have.
• Handling internal and external complaints handling and dispute resolution.
• Monitoring, operating, maintaining and improving our website.
• Complying with our legal and regulatory obligations or in connection with legal proceedings, crime or fraud prevention, detection or prosecution.
• Any specific purpose that we notify you of at the time of collecting your personal information.
• You authorise any third party to provide your personal information to us for any of these purposes.

HOW WE COLLECT YOUR PERSONAL INFORMATION

In Short: We collect information that you voluntarily provide to use when you register, express an interest in obtaining information about us or our products and services, participate in activities on the website or when contact us.

We collect personal information about you from the following sources:

• When you contact us via live chat, phone or email.
• When you ask for information about our services.
• When you access and use our website. We use cookies on our website to collect information about your visit to our website so that we can improve our website. A cookie is a small data file placed on your computer by our server. Most browsers are set up to accept cookies, but these settings can be changed by you at any time.
• When you make an application to use our services.
• When you use our services.
• When you pay funds to us or withdraw funds from your trading account held with us.
• When you participate in surveys, news updates or promotions.
• Publicly available sources.
• Third parties where you have agreed to the release of such personal information to us from those third parties.

HOW WE MAY DISCLOSE YOUR PERSONAL INFORMATION

In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may disclose personal information that we hold about you to the following parties:

• Third parties for the purposes of carrying out checks to satisfy our obligations under the Anti-Money Laundering and Countering Financing Terrorism Act 2009.
• Third parties and service providers that assist us to deliver, improve and promote our services.
• Third parties in order to meet our legal or regulatory obligations.
• Financial institutions that we engage with in the course of doing business.
• External and professional service providers that provide services to us.
• Regulatory or government bodies.
• Entities within Bitgordo
• Entities that may acquire an interest in us.
• To any person or entity with your express consent.
• For any purpose that is permitted under the Privacy Act.
• Where required by applicable law or any Court, or in response to a request by a law enforcement agency.

Some of the parties that we may disclose your personal information to may be located overseas. We require these entities to adhere to our standards of privacy, security and confidentiality.

We will not sell or rent your personal information to any third party.

HOW DO WE KEEP YOUR INFORMATION SAFE

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Although we will do our best to protect your personal information, ensure that it is accurate, complete, up-to-date and stored in a secure environment protected from unauthorized access, modification or disclosure.

WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or terminate your account at any time.

If you would at any time like to review or change the information in your account if that information is inaccurate or incomplete, or request a copy of the personal information that we hold about you. These requests can be made by contacting us at one of the following:

Address: Address: 92 Alexander Road London, United Kingdom SE53 1VU.

Email: support@bitgordo.com

We will respond to your request within 15 days. 

We may refuse your request for a copy of the personal information that we hold about you or your request to correct your personal information in one of the following circumstances:

• Access would be unlawful.
• Access would prejudice enforcement action or actions relating to unlawful activity or serious misconduct.
• Denying access is required under United Kingdom law or an order of a court or tribunal

MARKETING COMMUNICATIONS

In Short: With your consent, we may send marketing and promotional messages to electronic addresses that you have provided to us.

We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes when providing your consent and accepting the terms of this Policy, you are warranting and representing to us that you have the authority to provide this consent. You can opt-out of our marketing emails at any time by contacting us using the details above or by “unsubscribing” from the marketing communications.

HOW WE AMEND THIS PRIVACY NOTICE

This Notice is dated 20 March 2020. We may amend this Notice from time to time. You hereby deem to accept any changes to this Notice by virtue of using our services and/or our website. We will ensure that the current version of our Notice is available at all times on our website: bitgordo.com